This is an interactive,enjoyable one day training program.
It is targeted to explore and train the skills required when a person steps up from a staff role into a supervisor and leadership position in a business.
This course commences at 8:45am with tea, coffee, sign in.
The Program:
| 9:00am - 9:15am |
- Introduction
- Key Objectives
|
| 9:15am - 10:30am |
- What have been your Challenges ‘Stepping Up’ into a Leadership Job Role?
- What does a Team Require from a Leader?
- What are key characteristics of a) a High Performing Team and b) a Struggling Team?
- How is your Team Performing?
- Team Dynamics – Building a High Performing Team? (Forming / Storming / Norming / Performing)
|
| 10:30am - 10:45am |
Break
|
| 10:45am - 12:30pm |
- Understanding and dealing with different Personalities and Behaviours in Communication - DISC Profiling
- Open Communication – A 2 Way Process: exploring the impact of barriers / filters / understanding body language
|
| 12:30pm - 1:00pm |
Break |
| 1:00pm - 2:45pm |
- Leadership (Leading vs Managing)
- Delegation – What, how and when to delegate
- Functional / Situational Leadership Styles
- Setting Realistic Team Goals (SMART)
- The Importance of Effective Feedback Setting
|
| 2:45pm - 3:00pm |
Break
|
| 3:00pm - 4:30pm |
- Exploring the psychology behind Staff Motivation
- How to encourage greater Team Morale
- Analysing Workplace Problems
- Decision Making Process (AcdB)
|
| 4:30pm - 5:00pm |
- Leadership Actions Checklist
- Review of Day / Discuss Online Reference Material
- Summary – Key Learnings
- Work Skills Evaluation Form
|
Dates are subject to 10 or more participants
