A Training Needs Analysis (TNA) is a simple process to qualify why or if you need to do training, what business benefits and gains are expected, and what the costs and returns on investment will be of the program.
Attached is a full outline of a Training Needs Analysis. It includes the 6 steps on how to develop a Training Plan for staff in any size business.
Also attached is a Training Needs Analysis Survey which can be adapted and used in any business.