Units of Competency Ask a Question Express Interest See All Available Business Quals

What’s it about?

This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context working under direct supervision.

What job could it help me get

  • Administration Assistant
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Junior
  • Receptionist

Then what?

Preferred pathways for candidates considering this qualification include:
BSB10115 Certificate I in Business or other relevant qualification OR with vocational experience assisting in a range of support roles without a formal business qualification.

Pathways from the qualification
BSB30115 Certificate III in Business, or a range of other Certificate IV qualifications.

What needs to be completed?

12 units of competence are required to complete this qualification within the specific requirements as set out below:

1 core unit: BSBWHS201 Contribute to health and safety of self and others

11 elective units of which:

  • 7 elective units must be selected from the recommended BSB20115 elective Business units.
  • 4 elective units may be selected from the elective units from the elective list in the Units of Competency or from any current endorsed Training Package or accredited course at the same qualification level. If not listed in the Units of Competency, 2 of the 4 elective units may be selected from either a Certificate I or a Certificate III qualification.

Elective units must be relevant to the work environment and the qualification the qualification level and contribute to a valid, industry-supported vocational outcome.

Okay, so how do I do it?

Option One: One-on-One Training
We’ve found that being trained and assessed as an individual is the most effective way to learn, and retain information and knowledge. We can deliver training wherever there is access to the resources required to complete the qualification, and in most cases, supervision by a qualified supervisor will be required. This allows you to have the training delivered at your own pace in a timeframe that suits you. We come to you and deliver training that fits into your work/life requirements. All assessments are completed at a pace that suits your needs. Work Skills uses a state-of-the-art online learning and assessment system known as WOLAS Revolution; so you don’t need a whole lot of books, you just need access to the internet.

Option Two: Recognition of Prior Learning (RPL)
If you’ve had lots of experience in this industry or similar in the past, you may be eligible for RPL. Recognition of Prior Learning means that you don’t require the training but rather you just need to be assessed on each unit. You will need to draw on all your past experiences so that you can demonstrate that you have already acquired the knowledge and skills. You may be eligible for some units through the RPL process whilst other units may require some training.

Engaging industry and employers

In developing the units for this qualification, Work Skills seek feedback from industry and employers to ensure the qualification will address industry trends and changes. This is completed through one on one meeting, group industry meetings and attending trade reference group meetings.

Individual training plans can be customised to the employer and student requirements; however, it is important to ensure industry trends and changes are taken into account when initially developing units of competency and training programs.


Units of Competency Ask a Question Express Interest See All Available Business Quals